This Privacy Policy describes how Gowox Infotech Private Limited collects, uses, protects, and discloses personal data and device information when you use the Addwox AI OS mobile application, web applications, and related services at AddWox.com.
This Privacy Policy governs the mobile application Addwox AI OS (AddWox.com) available on the Google Play Store, our official website https://addwox.com, and associated software, APIs, and business automation platforms operated by Gowox Infotech Private Limited (referred to herein as "Addwox", "Company", "we", "us", or "our").
By installing, downloading, registering for, or using the Addwox AI OS application and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services or application.
We collect several types of information to deliver, maintain, optimize, and secure the Addwox AI OS ecosystem for business owners and individuals:
When creating an account, onboarding a business, or requesting services, you may provide:
When you access the Addwox AI OS mobile app or web portal, our servers may automatically collect:
Data entered into the AI OS tools by the user, such as product catalogs, services list, price lists, customer lead entries, invoice details, and chatbot knowledge entries.
All payment transactions are securely processed via RBI-authorized, PCI-DSS certified payment gateways (such as Razorpay). We never store your full credit/debit card numbers, CVVs, or bank net-banking passwords on our servers.
The Addwox AI OS Android app requests explicit user permissions only when necessary to execute essential app features:
| Permission | Requirement | Purpose & Transparency |
|---|---|---|
| INTERNET & NETWORK_STATE | Required | To communicate securely over HTTPS with Addwox cloud infrastructure, sync data, and load AI services. |
| POST_NOTIFICATIONS | User Choice | To deliver real-time business lead notifications, payment receipts, order alerts, and system status updates. |
| CAMERA & MEDIA_IMAGES / STORAGE | Optional | Requested only when a user chooses to capture or upload product images, business logos, QR codes, or download PDF invoices. |
| COARSE / FINE LOCATION | Optional | Used exclusively when you choose to set your storefront map coordinates for customer discoverability on local listing channels. |
Gowox Infotech Private Limited does NOT sell, rent, monetize, or trade your personal or business data to third-party advertisers or data brokers.
We only share data with essential third-party service providers bound by strict confidentiality and data protection agreements:
In compliance with Google Play Developer Policies and global privacy regulations (including the Indian DPDP Act and GDPR), every user maintains full control over their personal data.
You can request the permanent deletion of your Addwox AI OS account and all associated personal information at any time via either of the following methods:
Option A (In-App): Navigate to Account Settings > Security > Delete My Account inside the Addwox AI OS app.
Option B (Email / Web Request): Send an email from your registered email address to [email protected] or [email protected] with the subject line "Delete My Addwox Account".
We implement industry-standard administrative, physical, and technical safeguards to protect your information:
Addwox AI OS is a commercial enterprise and business productivity tool. Our services and apps are not intended for children under the age of 13 (or under 18 without guardian supervision). We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we take immediate steps to delete such data from our servers.
We may update our Privacy Policy from time to time to reflect changes in legal requirements or platform features. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions, grievances, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Grievance & Compliance team:
Developer & Operator of Addwox AI OS (AddWox.com)
D-9, Workshala, Block D, Noida Sector 3, Noida, Uttar Pradesh 201301, India
H5VV+6JV, Shitala Colony, Chhoti Pahari, Patna, Bihar 800030, India